Current Vacancies at Retail Prodigy Group

If you want an exciting career opportunity, look no further as there has never been a better time to join our team. We are currently inviting applications for the following positions based in a range of locations throughout Australia and New Zealand.

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Support Office

Customer Relationship Specialist

Apply now Job no: 493973
Work type: Full time
Location: Melbourne
Categories: Marketing & Communications

Due to the continuous success and growth of our business, we have an exciting opportunity to join our Support Office team in Brighton VIC as our Customer Relationship Specialist.

Who Are We?

Retail Prodigy Group holds the master retail franchise for Nike stores across Australia and New Zealand together with the distribution rights for U.S. brands, TOMS and Timbuk2. With a current portfolio of 52 stores we are a team of talented and passionate retailers, committed to setting a new benchmark in retail.

We have a rare and exciting Full-time opportunity for a highly passionate, proactive and motivated individual to join our Support Office team as an Customer Relationship Specialist. Reporting to and working closely with our Customer Experience Manager, the main purpose of this role is to maximise our existing customer database by building a deeper, personalised, loyal and relevant relationship. 

Your key responsibilities will include:

  • EDM execution by brand aligned with the marketing calendar and strategy
  • Project management of marketing activities and events for existing customers
  • Procurement of key marketing elements - ensuring in-stock of core signage and visual presentation elements for all brands and procure required elements that support marketing activities.
  • Design, develop and execute campaigns for TOMS and Timbuk2
  • E Commerce support, provide user experience ideas and support.
  • Ensure Database accuracy and cleanliness.
  • Develop and maintain relationships with key Centre Management stakeholders
  • Respond to store marketing queries within 24 hours and resolve issues
  • Complete and monitor key analytics on weekly basis, including maintaining the marketing dashboard for all brands.

Required Experience & Skills:

  • Basic graphic design skills 
  • Salesforce Marketing cloud experience (preferred)
  • Relationship management skills
  • Analytical skills
  • EDM Marketing experience
  • Project management skills

To join our team, you will possess a winning personality enabling you to build strong relationships with our stores, partners, brands and customers.

This is a pivotal role in a growing company and provides a fantastic opportunity to immerse yourself in a culture second to none, whilst working closely in partnership with NIKE, TOMS & TIMBUK2 under Retail Prodigy Group.

Due to the fast paced nature of our business, the vacancy close date may be subject to change. Don't delay and apply as soon as possible so you don't miss out! We will assess applications as they are received. 

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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