Operations and Service Manager - Samsung Chermside
Apply now Job no: 494451
Work type: Full time
Categories: Assistant Store Management, Store Management, Concession / Department - Management
Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet!
Due to the continuous success and growth of our team, we have an exciting opportunity to join our team in the role of
Operations and Service Manager for our Samsung store in Chermside, QLD.
Who Are We?
Retail Prodigy Group are the master retail franchise partner for NIKE Stores across Australia and New Zealand and the Retail Operations Partner for Samsung Stores across Australia. With an extensive portfolio of Retail stores across, we are a team of talented and passionate retailers, committed to setting a new benchmark in retail.
Reporting to the Store Manager, you will be responsible for leading a winning team to achieve sustainable sales growth through consistently delivering the
Ultimate Customer Experience. You will exhibit and align yourself with RPG’s values; CARE, COACH, ENERGY, ACCOUNTABILITY and INNOVATE. Your day will be filled leading from the front, coaching on the run, ensuring operational excellence and creating a winning culture within your store and the RPG community.
Managing stock processes including preparing stock for sale, stocktake, audits, acceptance and transfers
Operational compliance within back of house
Inventory management and data accuracy
Responsible for supporting customer escalations
Provide technical support and training for new and existing processes, products or service
Develop a strong business relationship with the outsource Samsung Service team to drive continuous improvement
To be successful in this role you will have:
Experience within a Service, Stock Management or Operations role
Unrelenting commitment and team alignment in delivering the
Ultimate Customer Experience Experience in
Winning the Day; through meeting and exceeding Sales and KPI goals CARE for our customers, care for your team and care for the business
The motivation to COACH and inspire your team mates to reach their personal best
ENERGY and a positive attitude that brings out the best in you and all those around you
ACCOUNTABILITY for all aspects of the store to ensure operational excellence
The courage to INNOVATE
A passion for Samsung and bringing your best
What’s in it for you?
You will be a part of a winning team with a supportive, friendly and fun culture, exciting career opportunities and receive excellent employee benefits! Your benefits will include:
Winning takes hard work, commitment and solid game plan - we recognise your achievements through our competitive Monthly Bonus Program!
Up to 30% discount across RPG Brands for you and your family
A paid day off to celebrate YOU on your special day – Happy Birthday from us!
Ongoing Coaching & development to support growth within your career
Access to RPG’s THRIVE Program – our all-inclusive holistic wellbeing and mental health support services.
Do you know the next RPG Prodigy? We will pay a bonus to YOU to for referring TOP Talent to RPG!
For more opportunities within our Samsung stores visit:
Residency Note: To be eligible to apply for this role, you must be an Australian or NZ citizen or have an appropriate visa to live and work in Australia. Further information can be obtained from the Australian Department of Immigration.
Advertised: E. Australia Standard Time 20 Jun 2022
Applications close: E. Australia Standard Time
31 Jul 2022
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